TLM Computer Services Ltd

Frequently Asked Questions

This page is home to some of the most commonly asked questions relating to our computer services.

01

What services do you offer?

We offer a range of services to suit nearly all computer and technology needs

- Sales of computer equipment such as desktops, laptops, printers, routers, inks/toners, cables etc

- Transfer data between computers and onto other devices such as backup drives

- Setup/run backups of data on a regular basis to help keep your data safe

- Repair and maintain software and hardware

- Installation and diagnostics of LAN/WiFi networks

- Setup/maintenance/migration of domains/email hosting/web hosting

- Setup email accounts in email clients such as Outlook, Mozilla thunderbird, Windows Mail, Apple Mail

- Setup/tuition of Quickbooks, Microsoft Office, and many other programs.

If you are unsure as to whether we offer the service that you require, feel free to contact us and ask!

02

How much is your hourly rate?

For a full breakdown of prices for Products and Services please look under the "Products and Prices" section.

03

How do I contact you? Where are you based?

We are contactable via phone - 07797 919700

Email at tlmcomputerservices@gmail.com

Find us on Facebook at TLM Computer Services Ltd.

We are based in a small home office in St Johns; our office is not always manned so contact us before setting off to make sure someone is available. We usually operate on an appointment basis whereby we can arrange to see you onsite at your home or business, or drop off and/or pick up from your premises to work on at out office.

04

What are your opening hours?

We are contactable between the hours of 9am and 5pm, however due to demand, or our location of work, we may not be contactable and our working hours can vary.

Please feel free to leave a message or to email tlmcomputerservices@gmail.com with your enquiry and we aim to respond to all customers within 24 hours.

05

How quickly can you fix my problem?

Generally we can fix your issues with you at your property the same day or within 24-48 hours, but for more complicated or ongoing hardware/software issues we may need to make subsequent visits, or take your product back to our office, to repair or run diagnostics, or for large data transfers, or virus scans/removal.

Customer Testimonials

01

Mrs Amos

Feb 2021

"It was just to say a very big thank you for being such a genius in sorting out our computer. I am so thrilled that we don’t have to buy a new one! It is so quick now - no sooner is it switched on than it’s ready for action!

Really appreciate what you do for us and especially as it’s all done in a such a lovely manner.

A huge thank you once again!"

02

Mr Tupper

August 2021

"Great service, quick and reliable, very easy set of guys to deal with, they go the extra mile often free of charge to help with issues outside of their regular scope. Would definitely recommend if you're having issues with your computer!"